Privacy Policy

Privacy Policy

Last updated: 8 September 2026

Cucina 91 is operated by West Food Delight Pty Ltd (“Cucina 91”, “we”, “us” or “our”).

We respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make a restaurant reservation, contact us, subscribe to our marketing communications or otherwise interact with Cucina 91.

This Privacy Policy has been prepared having regard to applicable Australian privacy and electronic marketing laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where they apply, and the Spam Act 2003 (Cth).

1. Personal Information We Collect

Depending on how you interact with us, we may collect information including:

• your name;
• email address;
• telephone number;
• reservation details, including booking date, time and number of guests;
• dietary requirements, allergies, accessibility requirements or special requests you choose to provide;
• information submitted through our website contact or enquiry forms;
• marketing and communication preferences;
• information you provide when communicating with us by email, telephone or social media; and
• technical information such as your IP address, browser type, device information and interactions with our website.

We aim to collect only information reasonably necessary for our business activities.

2. How We Collect Personal Information

We may collect personal information when you:

• make, modify or cancel a restaurant reservation;
• submit an enquiry through our website;
• contact Cucina 91 directly;
• subscribe to our mailing list;
• participate in a promotion, competition or special offer;
• interact with our Facebook, Instagram or other social media accounts; or
• visit or interact with our website.

Information may also be collected or processed through third-party providers that assist us with reservations, website operation, email marketing, analytics and advertising.

3. How We Use Personal Information

We may use your personal information to:

• process and manage restaurant reservations;
• communicate with you regarding your reservation;
• respond to enquiries and provide customer service;
• accommodate dietary requirements or special requests;
• operate and improve our website and restaurant services;
• send newsletters, promotions, restaurant updates and special offers where permitted;
• understand how customers interact with our website and marketing;
• measure and improve advertising campaigns;
• maintain the security of our website and systems; and
• comply with applicable legal or regulatory requirements.

4. Reservations

Cucina 91 uses third-party booking software to facilitate restaurant reservations.

When you make a reservation, information such as your name, telephone number, email address, booking details and any information you choose to provide may be collected or processed by our booking provider.

The booking provider may also process your information in accordance with its own privacy policy and terms.

5. Email Marketing and Mailchimp

We may use Mailchimp to manage our mailing list and send newsletters, promotions and special offers.

Where required, we will only send commercial electronic communications where we have the appropriate consent or are otherwise permitted to do so.

Marketing communications will identify Cucina 91 or West Food Delight Pty Ltd as the sender and provide a way for you to unsubscribe.

You can unsubscribe at any time by using the unsubscribe link contained in our marketing emails or by contacting us at info@cucina91.com.au.

We will process unsubscribe requests in accordance with applicable Australian law.

6. Cookies, Meta and Online Advertising

Our website and third-party services may use cookies, pixels and similar technologies to operate the website, understand visitor activity and measure advertising performance.

We may use Meta technologies, including technologies associated with Facebook and Instagram, for advertising, analytics and campaign measurement.

These technologies may collect information about your device, website activity and interactions with advertisements.

You may be able to restrict or disable cookies through your browser settings. Disabling cookies may affect certain website functionality.

7. Disclosure to Third Parties

We may disclose or make personal information available to trusted third-party providers where reasonably necessary to operate our business, including:

• restaurant reservation and booking providers;
• website hosting and technology providers;
• email marketing providers, including Mailchimp;
• advertising, analytics and social media providers, including Meta;
• professional advisers and service providers; and
• government authorities, regulators or other parties where required or authorised by law.

We do not sell your personal information.

8. Overseas Processing

Some of the third-party technology and service providers we use may store or process personal information outside Australia.

This may include providers of email marketing, social media, analytics, website hosting or reservation technology.

Where applicable, those providers may process information in accordance with their own privacy policies and the laws of the countries in which they operate.

9. Storage and Security

We take reasonable steps to protect personal information under our control from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored electronically by us or by third-party service providers we use to operate our business.

While we take reasonable precautions, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. Access and Correction

You may contact us to request access to personal information we hold about you or to ask us to correct information you believe is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access to or correcting personal information.

Requests can be sent to info@cucina91.com.au.

11. Direct Marketing

We may use your contact information to send you information about Cucina 91, including special offers, events, promotions and restaurant news where permitted by law.

You may opt out of receiving direct marketing communications at any time.

Unsubscribing from marketing communications will not prevent us from contacting you where reasonably necessary in connection with an existing restaurant reservation or enquiry.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, booking platforms or social media services.

Those third parties operate independently of Cucina 91 and may have their own privacy policies and practices.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

13. Privacy Enquiries and Complaints

If you have a question, request or complaint regarding this Privacy Policy or how we handle your personal information, please contact us:

Cucina 91

Operated by West Food Delight Pty Ltd

6 Preston Street

Como WA 6152

Australia

Email: info@cucina91.com.au

Website: www.cucina91.com.au

We will take reasonable steps to investigate and respond to privacy enquiries and complaints.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology providers or legal obligations.

The latest version will be published on the Cucina 91 website and will show the date it was last updated.